How can I install the drivers to change the HP Printer Offline Windows 10 status

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  • #3300
    anna Carter
    Participant

    It is very important to install the apt drivers or else the status would be HP Printer Offline Windows 10 and all your important tasks will take a backseat. You can follow the steps that we will be sharing below in order to get your printer back online:

    Navigate to Start, open devices, and then click on the printer
    Click on ‘add printer’ and when the dialog box opens up, select ‘add a printer and then choose the HP printer
    From the drop-down menu, click on the printer port
    Add the drivers from either the CD that came along with the printer or by going to the official website
    Choose the printer and install the latest drivers that are well-matched with the printer
    Click on ‘Finish’ once it is completed and run a test print

    #3327
    thomasander01
    Participant

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    #3329
    mark_wilson
    Participant

    When the printer status is “Offline,” it indicates that the computer cannot communicate with the printer. This issue can occur for various reasons, such as the following:
    The printer is turned off
    The network cable or USB cable is disconnected
    The printer is set to “Use printer offline”
    The following symptoms might also be present:
    Printer does not respond
    Printer icon(s) status is offline or greyed out
    The default printer driver has been changed
    Unable to find printers or other devices on the network
    File and printer sharing is disabled
    Network port IP address changed or is reset
    Network loses connection with the printer after it enters sleep mode

    If one of the steps resolves the issue, there is no need to continue troubleshooting.
    Step one: Turn off Smart Install
    From the Home screen on the printer control panel, select the Service menu.
    Navigate to the Smart Install option and select Off.
    Restart the computer.
    Try to print.
    If the issue persists, continue to the next step.

    Step two: Perform a power reset and check connections
    Resetting the power to the printer is a quick way to reset the printing system and prepare for further troubleshooting, if necessary.
    Follow these steps to perform a power reset and check connections:
    If the printer is off, turn on the printer, and then check the printer status:
    If the printer starts printing jobs from the print queue, then the printer is back online and you do not need to continue troubleshooting.
    If the computer still shows the printer status as “Offline,” continue to the next step.
    With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet, and then wait at least 60 seconds.
    Make sure the USB or network cable is securely connected and not damaged.
    Make sure the router or switch cables are securely connected.
    Restart your computer and wait for it to reboot.
    Reconnect the power cable to the rear of the printer and into the wall outlet.
    If the printer does not turn on by itself, press the Power button to turn it on.
    Try to print.
    If you are able to print, the printer is online again. If the printer goes offline again when trying to print another job, continue with the next steps in this document.

    I hope both these methods will be helpful!
    Mark Wilson

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